June, 2007

I no longer know..

Bjarne Stroustrup , the originator of C++ said, “I have always wished that my computer would be as easy to use as my telephone. My wish has come true. I no longer know how to use my telephone.” For me this wish is coming true across the board with the explosion of “smartness” in all […]

customer service

Interesting post on Sony’s customer service vs. Apple (via Brad Feld’s blog). Related to my earlier post on my experience.

Racy ad distracts Gatwick flights

Its not friday yet, but enjoy your rest of the week. Local council orders racy ad removed from beneath airport’s flight path What’s funnier about this episode is that no one complained that its distraction for the pilots.

Where do you belong?

The other day I was corrected by a fellow Indian. I was saying “when I came to this country ..” and she promptly and correctly pointed out the apparent hypocrisy of calling India as “this country”. It was meant in lighter vein but it stuck to my mind ever since. Is this hypocrisy or identity […]

Customer’s dignity

*** EXPLETIVE WARNING: this post uses the word we are familiar with every day. I tried to find a better substitute but “Crap” doesn’t cut it *** In India, customers are used to being treated like shit for centuries. So much so that this attitude has engendered in the dominant genetic code and now businesses […]

Indian Idol

The predictability of my schedule in a US weekday contrasts much with Indian way of life. In the past 8 months, I have not once sat down in front of TV at 8pm. Far from it, I was never able to predict where I will be at 8pm on any typical weekday. The line between […]